FMH installs new medical identity theft system

Posted: Monday, September 29, 2014 8:30 am

FMH installs new medical identity theft system


News and Tribune

NEW ALBANY — Floyd Memorial Hospital and Health Services recently announced its partnership with CrossChx, a leader in health care intelligence solutions that was founded with the support of the state of Ohio.

Earlier this month, CrossChx began installing its CrossChx system at Floyd Memorial which offers patients advanced medical identity theft protection and efficient patient registration, while improving health outcomes and reducing the risk of medical errors.

Floyd Memorial is implementing the CrossChx system in phases. Phase I began on Sept. 9 at main registration and scheduling areas throughout the hospital. Phase II began Sept. 25 and will include all other points of registration throughout the hospital, as well as offsite ancillary locations such as physical therapy, diagnostics and more.

“We are very pleased to be able to offer this additional security feature to the community we serve,” said Mark Shugarman, president and CEO of Floyd Memorial Hospital and Health Services. “Identity theft is scary whether it is medical or financial in nature, and we hope that this step we are taking will help patients feel even more secure when they use a Floyd Memorial facility.”

CrossChx uses biometric technology to scan a patient’s right index finger. By scanning the patient’s minutiae points on their right index finger, CrossChx is able to give each patient a unique code that links them to their medical benefits so no one else can use them. All patients will be asked to initially scan their right index finger five times in order to get their unique code, then any returning visit will only require a fast, one time scan to verify.

Nationwide, medical identity theft is on the rise, and it is estimated that Americans spend $40 billion annually on medical identity theft. On a personal level, it is possible for someone to find or steal your health insurance card and use it to get treatment, all while posing as you. CrossChx prevents that from happening because your medical identity will be instantly verified at check-in, not by a laminated paper health insurance card.

While CrossChx is focused on protecting a patient’s medical identity, it also works to address a variety of other medical issues including eliminating duplicate medical records. It is estimated that 10 percent of all medical records are duplicates, which causes added expense for health care providers to carry and access those records. But it also poses problems for patients when they check in at a health care facility and there are multiple records for that one patient.

CrossChx will also help improve patient outcomes by ensuring that the right patient receives the right care every time they visit our facilities. It is common to see multiple patients with the same name and it would be possible, although unlikely, to pull the incorrect medical file because of the common name. This potential error cannot happen by using the CrossChx system because each patient will be identified and linked to his or her corresponding medical benefits; ensuring the right person receives the right care.

In two years, CrossChx has already had over 800,000 patient encounters at other healthcare systems, with an overall patient acceptance rate of 97 percent. CrossChx offers many long-term advantages with their new technology that will continue to benefit healthcare systems in the future. CrossChx will allow registrars to provide quicker patient registration, decrease administrative burdens of duplicate or incorrect records and will allow for quick and accurate patient identification in emergency situations.

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Monday, September 29, 2014 8:30 am.

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